All Customers	Overseas Customers	Customs and Duty	Warranties
Site Licences	Delivery Information

Placing your order

All Customers

Placing an order

We are able to take orders by phone, email, post or online using a secure payment method. There is a £3 admin charge for all orders below £40. Official orders are welcome, however a minimum invoice/Pro Forma value of £20 applies. All orders less than the minimum invoice value will attract a £20 administration charge. Please ensure that you quote your full address including post code and telephone number. Many items are normally in stock and are shipped within 2-3 days and often same day, some items may take longer but will be within 28 days. If delivery looks like it may be longer than 28 days we will contact you. If your order is urgent please phone us to get a more accurate shipment date for any particular product. Prices are subject to change without notice, E & OE.

Credit / Debit / Switch Cards

We are able to accept payment by: Visa, Mastercard, Eurocard, Delta or Maestro.
There is NO surcharge for orders placed by credit card. Please also see the New Customers section.

When ordering, please quote:

• Card number.
• Expiry date.
• For Switch cards, the issue number, or the ‘valid from’ date.
• The CV2 or CVC number (usually found on the back of the card).
• Whether your card is a credit or debit card.

New Customers For new customers wishing to pay by credit or debit card, for security purposes we adopt an identity/address validation procedure (this may take a few days). If this is unsuccessful then we may still process the order if payment is made by bank transfer or cheque drawn in pounds sterling drawn on a UK bank account. Please note that we normally only ship to the registered card holder’s address.

Cheque

We are still able to accept cheques but the proportionately extra administration and costs for the small number of cheques we now get means we have to make a £3.00 charge towards the bank and administration costs.

Cheques should be made payable to CJE Micro’s except where the goods are sold by 4D (Items marked with ^§ ) where cheques should be made payable to 4D.

For new customers who pay by cheque, we may wait until your cheque clears before shipping the goods to you.

PayPal

We are able to accept payment by PayPal for existing customers only. If you wish to pay by Paypal please contact us first to check availability of the items you want and to gain authorization. Please remember orders below £40 attract a £3 admin charge which should be added before making your PayPal payment.

Bank Transfer

We are able to accept payment by direct bank transfer (BACS) to our accounts. Our account details are:
4D
Barclays Bank PLC
Rustington Branch
PO BOX 54
Chichester
West Sussex
PO19 1HT

Tel. No. +44 1243 784321
Sort Code: 20-20-62
Acc. No.: 70677213
Acc. Name: 4D
SWIFT BIC: BARCGB22
If your Bank requires an 11 character SWIFT BIC, use BARCGB22XXX instead.

Our International bank account no. is IBAN GB26BARC 202062 70677213

CJE Micro's
Barclays Bank PLC
Rustington Branch
PO BOX 54
Chichester
West Sussex
PO19 1HT

Tel. No. +44 1243 784321
Sort Code: 20-20-62
Acc. No.: 30352535
Acc. Name: CJE Micro's
SWIFT BIC: BARCGB22
If your Bank requires an 11 character SWIFT BIC, use BARCGB22XXX instead.

Our International bank account no. is IBAN GB17BARC 202062 30352535

Please note: For international bank transfers, amounts of less than £299 attract a bank charge of £3. This should be added to the amount you transfer.

Please check with us first to ensure that we have the item(s) in stock before you make a transfer.

Email orders
sales@cjemicros.co.uk

If you are ordering by email, please provide us with contact details for payment, or if you include your card details please take appropriate steps to keep your details secure.

VAT

CJE Micro's VAT registration number is GB 322 1884 75.

4D is not VAT registered.

Delivery

Goods worth more than £200 are usually sent by carrier (delivered weekdays only) - please quote a delivery address where someone can sign for the goods at any time of day. Free Delivery is on orders of £40 or over and to the UK mainland only. Overseas & some remote UK destinations (Highlands, Islands and Northen Ireland) may incur additional cost. If the additional cost is less than or equal to 10% of the total order value this will be added when the order is processed manually, if it is more than 10% of the order value we will let you know what the extra cost will be and await your agreement to the extra cost. Courier delivery is included for most UK addresses although more remote or difficult to reach areas (eg. Highlands, Islands and Northen Ireland) may attract a surcharge from our courier. If an item is returned to us undelivered, then a charge may be made to ship the item to you a second time.

Contact Details

Email

• sales@cjemicros.co.uk
  

Phone

• +44 (0) 1903 523222
  

Post

CJE Micro’s
Unit 16, Arunside Ind. Est.,
Fort Road,
Wick,
Littlehampton,
West Sussex,
BN17 7QU

The Shop

We are normally open at the above address at the following times:

• Monday to Friday
  9am - 5.30pm
  
• Open on Saturdays by appointment only

Please call to check our opening times for specific days before travelling.

Overseas Customers

Carriage

All prices include VAT (where applicable) and UK carriage for orders of £20 or over. If delivery is to be outside of the UK please enquire about the costs. If the additional cost is less than or equal to 10% of the total order value (minimum of £3 for Europe or £4 for Rest of the World) this will be added when the order is processed manually. If it is more than this we will let you know what the extra cost will be and await your agreement before processing the order. Orders under £20 will be charged a minimum of £5 delivery. If you pay by credit/debit card we will charge the exact amount after postage has been calculated. Alternatively, you can write or email your order and ask us to give you a quotation that includes carriage.

International orders may also be subject to import duties, and other local taxes and charges, which the buyer will be responsible for. We will always ensure items have a correctly filled Customs document.

VAT & Duty

International orders (Now including European Union) may also be subject to import duties, and other local taxes and charges, which the buyer will be responsible for. We will always ensure items have a correctly filled Customs document. 4D is not VAT registered so the price charged will be as listed. For products sold by CJE Micro's and exported, VAT is not charged. Any price quoted with VAT included will have the VAT removed less a small administration fee.
Sales to EU, Norway, Australia, New Zealand, some US states and a few other countries:
For orders under E150/NOK3000/AU$1000/NZ$1000 (at time of writing) you may want to consider buying this through our ebay.co.uk shops to avoid dealing with Customs clearance and Duty payment yourself.

Books

Books are not liable to VAT, so there is nothing to deduct from the UK price. Also, they tend to be heavy:

• European customers - please expect to add 15% to the listed price
• Customers outside Europe - please expect to add about 25% to the listed price

Payment for overseas orders

We can accept Credit/Debit cards, Eurocheques, Sterling cheques drawn on a UK bank, Paypal or Bank Transfer. Please also see the New Customers section.

Warranties

New Items

All NEW items come with a manufacturer’s warranty of one year unless otherwise stated.

Second Hand Items

Second Hand Previously cherished items have a three month return-to-base warranty, certain second hand items can have their warranties upgraded to twelve months for a payment of 10% for Computers and Monitors and 20% on Laser printers.

Extended Warranties

On products with manufacturer’s warranty of greater than one year, the responsibility for the warranty after the first year is with the manufacturers. Many manufacturers will deal direct with users to obtain warranty support past the first year. If the goods have to be returned via CJE Micro’s any carriage charge due are the responsibility of the customer. CJE Micro’s may make a handling charge for forwarding such items.

Warranty Returns

If an item is faulty or damaged and needs to be returned to us, please contact us first to obtain a RMA (returns) number. If damage appears to have happened in transit we must be notified within 3 days, to allow a claim against the carrier. For faulty items you will need to tell us the:

• Product name and model number
• Manufacturer
• Serial number
• Date of purchase
• Description of fault
• Frequency of fault
• Any other relevant information (eg. other hardware installed, other software running)

Repair/Replace/Refund:

Items with significant faults returned promptly after purchase will be replaced or refunded at the customers request. Other faulty items within warranty will be repaired or replaced at our discretion.

Other Returns:

If your item appears to be faulty or damaged please contact us so that we can resolve the problem a.s.a.p. In addition to your statuary rights we may be willing to take items back with an appropriate charge. Under the Consumer Contracts Regulations you may choose to return the supplied goods (to our BN17 7QU address), if you wish to do so, you must notify us in within 14 working days of receiving your items, we will then provide a returns number and make a full refund within 30 days of us receiving the goods. The responsibility for arranging and the cost of returning items under the Consumer Contracts Regulations is yours. We recommend using a tracked and insured method as we are not responsible for damage or loss in return transit. Items must be returned complete and undamaged with any seals unbroken.

Please reuse or recycle the packaging. We hope you appreciate our reuse of packaging wherever possible.

Site Licences

Most software products come with a single user licence. Occasionally a second user or site licence may be included in the price. Some publishers offer Multi-User licences, typically sold in 5 user units. This may include the original disc and manuals or may be an additional product which must be purchased separately to the original single user pack. Alternatively, publishers may offer site licences to cover eg. primary, secondary, single class or commercial sites.

When purchasing site/multi-user licences, please contact us with the title, name, type and full address of purchasing/end user establishment and the number of users required and we will confirm pricing.